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Support Requests & Temporary Lockouts

 
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PostPosted: Sun Feb 19, 2006 1:40 am    Post subject: Support Requests & Temporary Lockouts Reply with quote

Please be aware that your support request may require that we take over the primary administrator account on your forum while we investigate problems reported with your forum.

If you find that you can't login after a bug report or similar request this is why. We try to keep lockout periods short, but some issues may take more time to evaluate or correct.

If this is problematic, please prepare an alternate admin account for yourself beforehand. Thanks.

Also note that if you deactivate, remove, ban or de-authorize the primary administrator account we may not be able to provide support for your forum.
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